We ship St. George’s Store products from Jerusalem to customers around the world. Below you’ll find information about shipping costs, delivery times, tracking, and returns.
Shipping costs
Shipping costs depend on your delivery address and the size and weight of your order. Enter your address at checkout to see the available shipping options and their cost before placing your order.
We usually ship through Israel Post using EMS or ECO Post. The service used depends on the package and destination. Orders weighing more than 20 kg may be sent in multiple packages.
Processing and delivery times
Delivery typically takes 7–14 business days after dispatch, depending on your destination and the shipping service used. This is an estimate, not a guaranteed delivery date.
Custom orders may require an additional 1–3 business days of preparation before dispatch. Business days exclude weekends and relevant holidays. Customs processing, local postal services, and other circumstances outside our control may also affect delivery times.
Once your order ships, we’ll email you a tracking link so you can follow its progress.
Changes and cancellations
We begin processing orders after checkout. If you need to change or cancel an order, email us within 24 hours of placing it. We’ll do our best to help, but we cannot guarantee a change or cancellation once processing or shipping has begun.
Returns and refunds
If you would like to return an item, contact us within 21 days of delivery before sending it back. Please include your order number and the reason for your request. We’ll review the request and provide return instructions.
To be eligible for a return, the item must be in the condition in which you received it and in its original packaging. Do not send an item back until you have contacted us.
Once we receive and inspect an approved return, we’ll confirm the refund amount with you. Original shipping charges are non-refundable, and you are responsible for return shipping costs. If a partial refund is proposed, we’ll explain the amount and ask for your agreement before proceeding.
If your item arrives damaged or incorrect, please contact us promptly with your order number and photos so we can review the issue and advise you on the next steps.
Contact us
For shipping questions, order changes, or return requests, email [email protected] or [email protected]. Please include your order number when contacting us about a purchase.